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Everybody needs good neighbours. Photograph: Harold M Lambert/Getty ImagesThe disappearance of these kinds of interactions from day-to-day life – in pubs, restaurants, shops, queues, on public transport – is striking. I have been talking to people tangentially about this for the past 10 years, ever since I started researching my book, How to Own the Room, which came out in 2018 and went on to become a podcast. This project was supposed to be about public speaking and confidence. But I realised from people’s reactions to the topic – especially younger people – that their deepest anxiety lies elsewhere, in something much more banal and inexpressible. Forget “public speaking”. What a lot of people don’t like at all any more is “speaking to anyone in public”.
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His move to the startup world was inspired by Clayton Christensen’s The Innovator’s Dilemma, which argues that market leaders, by nature, are often set up to fail. “This thesis made me really understand how the technology industry was going to be much bigger, much faster than most thought in the late ’90s,” he told Authority Magazine in 2021. “This made me take the risk of working at my first startup because I believed that big companies were at risk of being disrupted due to the advent of the internet and mobile phones.”